Payment Terms

Last Updated: February 23, 2025

These Payment Terms govern all transactions made through the Max Bist platform available at maxbist.com. By completing a purchase or registering for any paid service, you agree to be bound by these terms in full.

1. Accepted Payment Methods

Max Bist accepts payments through the following methods:

• Major credit and debit cards (Visa, Mastercard)
• Secure online payment gateways as made available at checkout
• Bank transfers where explicitly offered during the registration process

All payment methods are subject to verification and approval. Max Bist reserves the right to add or remove accepted payment methods at any time without prior notice.

2. Pricing and Currency

All prices displayed on the platform are listed in the currency shown at the point of sale. Prices are inclusive or exclusive of applicable taxes as indicated at checkout. Max Bist reserves the right to modify pricing at any time. Price changes will not affect purchases already completed prior to the change taking effect.

3. Billing and Charges

3.1 One-Time Purchases

For single webinar sessions or one-time access purchases, your payment method will be charged at the time of purchase confirmation. You will receive a confirmation to the email address provided during registration.

3.2 Subscription Plans

Where subscription-based access is offered, your payment method will be charged on a recurring basis according to the billing cycle selected at the time of sign-up. Billing continues automatically until the subscription is cancelled. You are responsible for ensuring your payment details remain current and valid throughout the subscription period.

3.3 Failed Payments

If a payment fails, access to paid services may be suspended until the outstanding amount is successfully collected. Max Bist may attempt to reprocess failed payments and will notify you by email if a payment cannot be completed.

4. Taxes and Additional Fees

You are responsible for any taxes, duties, or levies applicable to your purchase under the laws of your location. Where Max Bist is required to collect taxes, these will be itemised at checkout prior to payment confirmation. Transaction fees imposed by your bank or payment provider are your sole responsibility and are not covered by Max Bist.

5. Refund Policy

5.1 Eligibility for Refunds

Refund requests may be submitted within 7 days of the original purchase date, provided the associated service has not been accessed or consumed. Webinar sessions that have already been attended or recorded content that has been viewed are not eligible for refund.

5.2 Non-Refundable Items

The following are not eligible for refunds under any circumstances:

• Completed live webinar sessions
• Downloaded or accessed digital materials
• Partial subscription periods already in use
• Promotional or discounted purchases where the terms explicitly state no refund

5.3 Refund Process

To request a refund, contact our support team at support@maxbist.com with your order reference and reason for the request. Approved refunds will be processed to the original payment method within 10 business days. Max Bist is not responsible for delays caused by your bank or payment provider.

6. Cancellations

You may cancel a subscription at any time through your account settings or by contacting support. Cancellation takes effect at the end of the current billing cycle. No partial refunds are issued for unused time remaining in a billing period unless otherwise stated at the time of purchase. Cancelling a subscription does not automatically entitle you to a refund of any amounts already charged.

7. Chargebacks and Disputes

If you believe a charge is incorrect or unauthorised, contact Max Bist at support@maxbist.com before initiating a chargeback with your bank. Initiating a chargeback without first contacting us may result in the immediate suspension of your account. Max Bist reserves the right to dispute any chargeback it considers to be made in bad faith.

8. Promotional Codes and Discounts

Promotional codes and discount offers are subject to their own specific terms and expiry dates. Only one promotional code may be applied per transaction unless stated otherwise. Codes have no cash value, are non-transferable, and cannot be combined with other offers unless explicitly permitted. Max Bist reserves the right to withdraw or modify any promotion at any time.

9. Account Responsibility

You are responsible for all purchases made through your account. You must keep your login credentials secure and must not share your account with others. If you suspect unauthorised use of your account or payment details, notify Max Bist immediately at support@maxbist.com.

10. Changes to These Payment Terms

Max Bist reserves the right to update or modify these Payment Terms at any time. The revised terms will be published on this page with an updated effective date. Continued use of the platform or its paid services following any changes constitutes your acceptance of the updated terms. We encourage you to review this page periodically.

11. Contact Us

For any questions or concerns relating to payments, billing, or these terms, please reach out to us:

• Email: support@maxbist.com
• Phone: +27 62 181 1245
• Address: 21-5 Hilton St, Eldoraigne, Centurion, 0157, South Africa